We had an awesome trip staying here with friends! The pool area was a perfect spot to chill out after hitting nearby Mamitas beach. Plus, the location is super convenient for local eateries and shopping, so you won’t go hungry. Definitely worth staying if you’re looking for a fun getaway.

One issue was that the hotel lost power during part of our stay, which was frustrating. The front desk could have handled our concerns better as it made our experience less pleasant.

Decent option for a brief sojourn in Playa del Carmen with fantastic value. The serene garden and pools were really nice and provided a relaxing atmosphere. Check pool hours to make the most of your swim time.

I had a pleasant stay! The beautiful garden and cozy pool area were my favorite spots — perfect for unwinding after exploring. Just wish there were more shaded seating options.

Great location for exploring the area.

The hotel lost power twice during our stay. It made the room unbearably hot and uncomfortable, especially since my friend has asthma and struggled to breathe. The front desk staff were dismissive when we expressed our concerns and seemed irritated by our request for assistance.

Friendly staff made our stay pleasant, but Wi-Fi was spotty.

The location here is a major plus, just a couple of blocks from vibrant local spots. Unfortunately, issues arose like the lack of hot water and poor wifi, which was frustrating. Although the cleanliness and friendly staff were commendable, these service hiccups overshadowed the positives. I couldn't get a discount despite not staying due to these problems, leaving a disappointing impression.

staying at las golondrinas was fantastic! the reception staff, especially bianca and armando, were super friendly and helped with everything. the hotel's lush garden and refreshing pools made it a perfect spot to relax, especially after a long day. i loved the towel arrangements on my bed, too!

would recommend

A combination of hits and misses

The staff are truly exceptional, always eager to help and maintain a clean and tidy environment. Their warmth makes the experience memorable!

Unfortunately, connectivity was a concern with unstable Wi-Fi, and hot water issues affected my stay significantly.

Loved the beautiful courtyard filled with greenery. The two pools were great for cooling off after a day at the beach. My room was spacious and clean, with comfortable beds. The staff were super friendly and helpful with any questions, making my stay easier. Breakfast options were decent, though could use some variety. Location was perfect—just a short walk to 5th Avenue with lots of restaurants nearby. A couple of downsides, the Wi-Fi was spotty and had issues early on, and the hot water took a while to come through. Overall, I had a really good time, but improvements in service and amenities could elevate the experience.

I had a pleasant stay during my recent visit to playa del carmen. The location near fifth avenue and the pool area exceeded my expectations. Every staff member was friendly.

wifi was spotty at times

The serene garden and lovely pools created a tranquil escape, perfect for unwinding. The accessibility made it easy for me to enjoy all areas comfortably, allowing for leisurely strolls amidst the beautiful foliage.

More shaded seating options near the pools.